Contact Us
Project Delivery

Test management that
keeps releases under control.

Experienced test managers for programmes where testing spans teams, vendors and systems. PinnacleQM plans and coordinates testing, manages defects and gives leaders a clear, honest view of release readiness.

Test manager updating a planning board
Single QMFactory dashboard showing programme-wide progress

30+years of international
IT experience

The challenge

Too many teams.
No single view.

On multi-team and multi-vendor programmes, each group reports its own progress, defects are classified differently, and dependencies are discovered late. Leaders end up with optimistic status reports and surprises in the final weeks. Risk stays hidden.

PinnacleQM test managers bring one plan, one defect process and one view of risk across every team. QMFactory gives real-time dashboards, so decisions are based on current evidence rather than status meetings. Everyone works from the same evidence.

Benefits

One plan.
One truth.

Test management is about control and clarity: knowing what has been tested, what is failing and what risk remains, every day of the programme.

Programme lead reviewing results on a tablet at her desk
Transport programme $1M a year. Penalties eliminated.

Every defect tested and retested in two releases.

  • Single defect process

    Consistent severity, priority and ownership across all teams and vendors. Defects are compared and prioritised on the same basis.

  • Real-time visibility

    QMFactory dashboards show progress, coverage and defects as they happen. Leaders see status without waiting for weekly meetings.

  • Early dependency warning

    A dependency matrix exposes integration risks before they delay testing. Problems are resolved while there is still time.

  • Honest reporting

    Status reflects evidence, so leaders are not surprised in the final weeks. Risks are reported early and in plain language.

  • Business priority first

    Technical severity is separated from business priority for sharper triage. The issues that matter most to the business get fixed first.

  • Experienced leaders

    Test managers bring proven methods from complex government and enterprise programmes. They adapt to your governance rather than imposing theirs.

How we can help

Everything a programme
needs from test management.

Planning, coordination, defects, reporting, tooling and release readiness, managed together.

Test planning and estimation

We build test plans, estimates and schedules aligned to the project plan, covering test levels, environments, data, resources and entry and exit criteria for every phase. Plans are updated as the project changes.

  • Aligned test schedules
  • Environment and data needs
  • Entry and exit criteria
Test plan and schedule aligned to releases
Test plan and schedule aligned to releases

Cross-team coordination

We coordinate testing across internal teams and vendors, sequencing work by dependency so integrations and end-to-end processes are tested when ready, and handoffs between teams are managed rather than assumed.

  • Dependency sequencing
  • Vendor coordination
  • Daily stand-ups
Cross-team coordination stand-up
Cross-team coordination stand-up

Defect management and triage

We run one defect process with daily triage during critical periods, separating technical severity from business priority and tracking ownership to closure. Ageing defects are escalated before they threaten dates.

  • Daily triage
  • Severity versus priority
  • Ownership to closure
Daily defect triage session
Daily defect triage session

Reporting and dashboards

QMFactory provides real-time dashboards for teams and leaders, plus weekly and monthly reports on coverage, defects, risks and readiness, tailored to each audience with detail available on demand for decision-makers.

  • Real-time dashboards
  • Weekly and monthly reports
  • Cross-project views
Programme dashboard in QMFactory
Programme dashboard in QMFactory

Test tooling set-up

We configure QMFactory or work within your existing tools, migrating content where needed so previous assets and history are kept. Teams keep working in familiar ways where that makes sense.

  • QMFactory or existing tools
  • Content migration
  • Integration with pipelines
Test management tool configuration
Test management tool configuration

Release readiness

We assess readiness against agreed gates and give an evidence-based recommendation, with residual risks and conditions documented. The final decision stays with your authorised delegate, and it is recorded for audit.

  • Gate-based readiness
  • Residual risk statement
  • Go-live recommendation
Leader presenting release readiness to the team in a meeting room
Release readiness review meeting
Our approach

From mobilisation
to go-live.

A structured approach that establishes control quickly, with one plan and one defect process, and keeps it through the busiest phases of delivery.

Team planning work on a whiteboard of sticky notes
Test Management Clear plans.
Honest status.
  1. Mobilise

    Understand scope, teams, vendors and risks, and agree governance and reporting. Roles and escalation paths are confirmed.

  2. Plan

    Build test plans, schedules and gates aligned with the project plan. Plans reflect real dependencies and capacity.

  3. Coordinate

    Sequence testing by dependency and run daily coordination and triage. Blockers are escalated within agreed timeframes.

  4. Report

    Publish dashboards and reports that reflect evidence, not optimism. Risks are stated plainly with recommended actions.

  5. Recommend

    Assess readiness and give a clear go-live recommendation with residual risks. Conditions and contingencies are documented.

PinnacleQM client outcomes

Test management results
our clients can measure.

Commuters on a metro platform
Transport / Assurance

Defect penalties eliminated within two monthly releases

A state transport department paying around $1 million a year in penalties had every defect tested, fixed and retested, and no longer incurs penalties.

Read more
Clinical team reviewing patient data and scans together
Healthcare / Assurance

Seven testers, 24 months sooner, $10M+ saved

A state health integration re-platforming was delivered by 7 testers in 12 months against competitor estimates of 40 to 46 testers over 36 months.

Read more
Lending programme team reviewing process charts
Banking / Automation

Quarterly releases to daily and weekly with 12 people

Enginuity as a service and a team of 12 replaced a 125-person offshore regression team across a Big 4 bank's end-to-end lending systems.

Read more
Voice of the customer

In the words
of our customers.

We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Chief Technology Officer Enterprise systems client
Pinnacle now supports our SAP S/4HANA projects, integrations, maintenance and patching changes, reusing automation for scaled data obfuscation for offshore development teams and automating business processes. Great collaboration. I cannot imagine doing this without them.
SAP Programme Director SAP S/4HANA programme
We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a massive saving and value to our company. We love this collaborative way of working.
Vice President, HR Services Enterprise client
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimisation in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace and quality.
Delivery Executive Software company
Pinnacle has helped ensure our customers are on latest versions and manage impacts to client systems. A valued partner in delivering upgrades and integrations, their automation frameworks work well with our platforms.
Executive Software company
We struggled to meet growing demands using traditional tools. With Pinnacle, we adopted several of their SaaS automation platforms. Now we have an army of virtual bots running any time, and we are not struggling to maintain script libraries anymore.
Product Development Lead Cloud ERP provider
Talk to a test manager

Take control
of your testing.

Tell us about your programme, teams and vendors. We will show how experienced test management and one view of quality can keep your releases on track.

Describe your programme size, vendors and next major release.