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Software testing delivery models.
You keep control.

Offshore, managed, outcome-based or staff augmentation: choose the software testing delivery model that fits your budget, risk and control needs, with onshore leadership accountable for every outcome.

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Delivery Model

Four models.
Onshore accountability.

Many clients start with staff augmentation and move to managed or outcome-based delivery. Our CORE/FLEX model keeps knowledge stable while capacity flexes.

  1. You direct, we add skills Staff Augmentation Skilled testers and specialists added to your teams quickly, from single experts to full squads.
  2. We lead onshore, scale offshore Offshore Onshore leadership with delivery from three delivery centres in India, used only with your approval and agreed data controls.
  3. We run testing to agreed SLAs Managed Services Ongoing testing under a Work Order model with defined scope, service levels, four-tier governance and measured outcomes.
  4. We commit to agreed results Outcome-Based Commercials tied to agreed deliverables and results rather than hours, so risk is shared and value is visible.
You direct the work We own the outcome
Voice of the customer

In the words
of our customers.

We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Chief Technology Officer Enterprise systems client
Pinnacle now supports our SAP S/4HANA projects, integrations, maintenance and patching changes, reusing automation for scaled data obfuscation for offshore development teams and automating business processes. Great collaboration. I cannot imagine doing this without them.
SAP Programme Director SAP S/4HANA programme
We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a massive saving and value to our company. We love this collaborative way of working.
Vice President, HR Services Enterprise client
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimisation in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace and quality.
Delivery Executive Software company
Pinnacle has helped ensure our customers are on latest versions and manage impacts to client systems. A valued partner in delivering upgrades and integrations, their automation frameworks work well with our platforms.
Executive Software company
We struggled to meet growing demands using traditional tools. With Pinnacle, we adopted several of their SaaS automation platforms. Now we have an army of virtual bots running any time, and we are not struggling to maintain script libraries anymore.
Product Development Lead Cloud ERP provider
Why PinnacleQM
  • 30+

    Years of international IT experience

  • ISO

    9001, 27001 and 14001 aligned

  • 6

    Offices across Australia and Singapore

  • 2×

    Gartner-recognised specialist, 2019 and 2020

Not sure which model fits?

Match the model
to your risk.

Tell us about your programme, budget and how much control you need to keep. We will compare the options with you and recommend a model you can change as you grow.

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