Managed testing:
hand it over, keep control.
Managed testing services for organisations that want one accountable partner for testing. PinnacleQM runs the service to agreed scope, service levels and governance, while you keep visibility and decision rights.
One partner.
Clear accountability.
Managed testing moves day-to-day delivery of testing to PinnacleQM under a Work Order model. You define the outcomes and priorities; we provide the people, methods, tools and reporting to deliver them.
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Knowledge that stays
A stable CORE team retains your business, system, integration and vendor knowledge, so every release starts from what the team already knows.
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Capacity that flexes
FLEX specialists in automation, performance, security, accessibility, data and environments join during peaks and leave when demand falls, so you only pay for specialist capacity when it is needed.
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Governance you can see
Four tiers of governance, plus tactical, strategic and continuous improvement tracks, give you transparent reporting, timely decisions and measurable maturity gains.
A complete,
governed testing service.
Each engagement runs under an agreed Work Order that defines outcomes, scope, method, product risks, test levels, resourcing, environments, data, quality measures and release gates. These are the standard inclusions.
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Test leadership
A test manager and service delivery manager accountable for delivery and reporting.
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Enterprise test strategy
PinnacleQM's ETSF tailored to your risk appetite, systems, vendors and delivery methods.
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Risk-based coverage
Test levels, entry and exit criteria and gates scaled to each change's risk.
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One defect process
Consistent severity, priority, ownership and triage across all your teams and vendors.
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Automation and reuse
Regression automation that lowers the cost and effort of every subsequent release.
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Test data and environments
Readiness controls, obfuscated data and environment coordination ready for each test cycle.
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Service levels and KPIs
Agreed measures for responsiveness, coverage, defect leakage, predictability and automation reliability for every service.
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Continuous improvement
Quarterly reviews and an improvement register with measurable, reported benefits for your leaders.
From transition
to steady service.
A controlled, typically eight-week transition avoids a risky "big bang" handover and proves the service before it runs.
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Mobilise
We confirm scope, stakeholders, governance, access and security obligations, and set up the transition plan, RACI, risk register and stage gates.
You getAn approved transition plan
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Discover
We review current services, assets, tools, environments, data and automation, and map critical journeys, systems and dependencies before agreeing the service scope.
You getA dependency and integration map
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Transition
The CORE team onboards, runs knowledge-transfer and shadowing, configures tools and validates test assets against a live project or release.
You getA proven, validated operating model
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Run
After a formal readiness review, the service moves to business as usual, with monthly service reviews and quarterly strategic reviews with your leaders.
You getA BAU service plan and roadmap
We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Insights on
managed assurance.
7 min read
What independent assurance means, and when you need it
What independence adds to testing on multi-vendor programmes, what it does not, and the signs a programme needs it.
7 min read
What a go-live recommendation should actually contain
The evidence, residual risks and conditions a credible go-live recommendation must include for decision-makers to rely on it.
7 min read
Why DevOps maturity, not tooling, decides your release cadence
Tools do not make releases faster by themselves. The practices, ownership and feedback loops that actually change cadence.
- 30+
Years of international IT experience
- ISO
9001, 27001 and 14001 aligned
- 6
Offices across Australia and Singapore
- 2×
Gartner-recognised specialist, 2019 and 2020
Let us run testing.
You keep control.
Tell us about your delivery portfolio and current testing arrangements. We will outline a managed service, transition plan and governance model that fits your organisation.