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Automation

Business process automation
that gives teams time back.

Business process automation and RPA for teams weighed down by repetitive work and IT change. PinnacleQM's zero-code platforms automate acceptance, compliance and operational processes that business users can maintain themselves.

Automation designed
for business teams, not coders.

PinnacleQM's AI and machine learning platforms reduce the time and effort of repeatable work for business users. They support any system, however complex, using natural-language instructions that non-technical teams can use.

  1. Agile business user acceptance

    AI automation runs acceptance tests against each user's criteria and records evidence, so business users approve IT change without weeks of manual testing.

  2. Automated certification and compliance

    Business processes are automated against a compliance or regulatory guidebook, reducing the manual effort of proving that requirements are met.

  3. Business process automation and RPA

    Repetitive, high-volume processes automated end to end across applications, interfaces and documents, in attended or unattended modes, so staff can focus on exceptions and customers.

We enable unparalleled risk mitigation at speed. This truly sets our solutions apart and has earnt us a reputation as a trusted specialist provider of Digital Business Assurance Services.

30+years of international
IT experience

Automation that
business users own.

We start with your business teams, not the technology. Together we identify the repeatable tasks, acceptance activities and compliance checks that take the most time from the people who should be serving customers or running operations.

Processes are automated with modular, natural-language work instructions rather than code. Business users can read, create and maintain them, so automation does not depend on a scarce technical team and does not break every time an application changes.

Where test automation already exists, we reuse it. Assets built for delivery and acceptance are resurfaced in Aurora for production RPA, which cuts the time and cost of implementing and running automation and improves total cost of ownership.

Three platforms
for business automation.

Each platform uses PinnacleQM's AI engine and natural-language approach, and they share assets.

Acceptance & compliance

Agile business user acceptance, certification and compliance

Authorise takes business users’ acceptance criteria, runs the processes, tasks, transactions and reports needed to meet them, and posts video evidence to an online dashboard for review and approval. It can also track industry and business compliance requirements.

Process & RPA

Business process automation and RPA

Aurora is built to be low-maintenance, with a natural-language interface that business users understand and use with zero code. It supports all technologies for end-to-end automation, including document and object recognition, in attended or unattended modes.

Data

Data migration and smart obfuscation

Enigma protects personal and sensitive data while keeping it usable at volume. It is especially valuable where privacy is critical, such as healthcare and finance, and supports data migration as well as test data creation.

Business automation,
delivered as a service.

PinnacleQM delivers business automation through a single cloud platform that combines its AI platforms with leading vendor and open-source tools, available as a flexible service on demand. Business teams get automation capability without buying, integrating and maintaining a toolset themselves.

Capacity grows with demand: virtual workers are added for peak periods, such as month-end or seasonal volumes, and released afterwards. PinnacleQM's specialists run the platform, support your users and help identify the next processes worth automating.

Because the same natural-language assets are shared across Authorise, Aurora and Enginuity, every automated process can be reused for testing, acceptance or operations, which multiplies the return on each one.

  • Zero-code for business users
  • Virtual workers on demand
  • Shared assets across platforms
  • Run by PinnacleQM specialists
Authorise dashboard with evidence ready to approve
Straight answers

Business automation,
answered plainly.

What business and operations leaders ask before automating.

Can we remove the burden of testing from our business users?

Yes. Authorise was created for exactly this. It takes business users’ acceptance criteria and automatically runs the processes, transactions and reports needed to meet them. When each activity passes, it captures a video and posts it to the user’s dashboard to review and approve. Business users stop repeating test cycles and defect retests themselves.

Can PinnacleQM's products support compliance audits?

Yes. Authorise supports compliance, audit and regulatory validation. You can build a guidebook of what must be validated and verified, or PinnacleQM can use an existing compliance guidebook, and automation then assesses compliance and records evidence. This reduces the manual effort of proving that controls and requirements are being met.

Do business users need coding skills to maintain automation?

No. Aurora and Authorise use natural-language, modular work instructions that business users can read, create and maintain with zero code. Because the instructions are not coded to a specific application, they need less maintenance when systems change, and automation does not depend on a scarce specialist team.

Can automation run unattended?

Yes. Aurora supports both attended automation, where a user triggers and oversees a process, and unattended automation, where virtual workers run processes on a schedule. High-volume, repetitive transactions can therefore run overnight or during peaks without adding staff, while exceptions are routed to people for review.

Is business process automation and RPA available as a managed service?

Yes. PinnacleQM delivers business automation through a single cloud platform that combines its AI platforms with leading vendor and open-source tools, available as a flexible service on demand. Virtual workers are added for peak periods such as month-end and released afterwards. PinnacleQM’s specialists run the platform, support your users and help identify the next processes worth automating.

Find your first
process to automate.

Tell us where your business teams lose the most time to repetitive work, acceptance testing or compliance checks, and we will show what automation could return.

  1. Describe the processes and teams under the most pressure.
  2. We assess automation potential and expected return with you.
  3. A pilot proves the value before wider rollout.