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Project Delivery

Accessibility testing for
services everyone can use.

Accessibility testing for organisations whose websites, apps and portals must work for people with disability. PinnacleQM tests against WCAG 2.2 AA and gives developers clear, prioritised fixes.

Tester using a braille display and headset
Wheelchair user completing a task on a laptop

30+years of international
IT experience

The challenge

Inaccessible services
exclude customers.

Organisations face legal, reputational and procurement risk when services fail standards, and these failures happen in public.

PinnacleQM combines automated scanning with manual testing using keyboards and assistive technologies, assessed against WCAG 2.2 AA. Findings are prioritised by user impact with practical guidance for fixing them. Developers know exactly what to fix.

Benefits

Accessible by design.
Proven by testing.

Automated tools find only part of the problem. We combine tools with expert manual testing to show how real users experience your service.

Colleague and wheelchair user reviewing documents together at an accessible desk
Standard WCAG 2.2 AA.

Tested with tools and assistive technology.

  • Real user focus

    Manual testing with assistive technologies reveals barriers that automated tools miss. Findings describe what the barrier means for users.

  • Standards based

    Findings map to WCAG 2.2 AA success criteria, so compliance is clear. Reports show exactly which requirement each issue breaches.

  • Prioritised fixes

    Issues are ranked by user impact, so developers fix the worst barriers first. High-impact barriers are fixed before minor ones.

  • Earlier checks

    Accessibility is tested during delivery, not audited after launch. Fixing issues during delivery costs far less.

  • Regression protection

    Automated scans in regression stop fixed issues coming back. Every release keeps its accessibility gains.

  • Procurement ready

    Clear reports support accessibility statements and procurement obligations. Evidence is ready when buyers and regulators ask.

How we can help

Accessibility across
the lifecycle.

From design review to regression, accessibility built into delivery.

Design and content review

We review designs, components and content early, covering contrast, structure, focus order and plain language, so designers fix barriers before anything is built and costly rework after development is avoided.

  • Contrast and typography
  • Structure and focus order
  • Content clarity
Designer reviewing colour contrast
Designer reviewing colour contrast

Automated scanning

We run automated scans across pages and journeys to find common issues quickly and consistently at scale, then group results so teams fix repeated patterns rather than one instance at a time.

  • Page and journey scans
  • Common issue detection
  • Scalable coverage
Wheelchair user working on a laptop in the office
Automated accessibility scan results

Manual expert testing

Specialists test key journeys using keyboard-only navigation and assistive technologies, assessing how real users experience forms, navigation and dynamic content. We record exactly where each journey breaks down for users.

  • Keyboard-only navigation
  • Screen reader testing
  • Dynamic content checks
Keyboard-only navigation test
Keyboard-only navigation test

Mobile accessibility

We test native and web apps on mobile devices using platform accessibility features, including screen readers, zoom and touch target sizes, and report mobile-specific barriers separately from web findings for clarity.

  • Mobile screen readers
  • Zoom and orientation
  • Touch target sizes
Accessibility testing on a mobile device
Accessibility testing on a mobile device

Findings and remediation

Reports map each issue to WCAG success criteria, rate user impact and give practical remediation guidance for developers and content authors. Issues are grouped by component so fixes scale across pages.

  • WCAG mapping
  • User impact rating
  • Remediation guidance
Accessibility report with prioritised issues
Accessibility report with prioritised issues

Ongoing accessibility regression

We add accessibility checks to regular regression and release gates, so new changes cannot quietly reintroduce barriers and accessibility gains are kept from one release to the next, with trends reported.

  • Pipeline accessibility checks
  • Release gate criteria
  • Trend reporting
Accessibility checks in the pipeline
Accessibility checks in the pipeline
Our approach

Assess,
fix and keep it accessible.

A practical cycle that moves from finding barriers to fixing them, then preventing them, so accessibility becomes part of every release rather than a one-off audit.

Inclusive open-plan office with a wheelchair user working alongside colleagues
Accessibility Testing Test with users in mind.
Fix what matters.
  1. Scope

    Agree journeys, platforms, standard and conformance target with stakeholders. Priorities are agreed with product owners.

  2. Scan

    Run automated scans to find common issues across pages and apps. Results are triaged to remove false positives.

  3. Test

    Perform manual and assistive technology testing of key user journeys. Each journey is tested end to end.

  4. Report

    Deliver prioritised findings mapped to WCAG with remediation guidance. Findings are grouped for efficient fixing.

  5. Sustain

    Retest fixes and add accessibility checks to regression and release gates. Accessibility is protected in future releases.

PinnacleQM client outcomes

Accessibility results
our clients can measure.

Commuters on a metro platform
Transport / Assurance

Defect penalties eliminated within two monthly releases

A state transport department paying around $1 million a year in penalties had every defect tested, fixed and retested, and no longer incurs penalties.

Read more
Clinical team reviewing patient data and scans together
Healthcare / Assurance

Seven testers, 24 months sooner, $10M+ saved

A state health integration re-platforming was delivered by 7 testers in 12 months against competitor estimates of 40 to 46 testers over 36 months.

Read more
Lending programme team reviewing process charts
Banking / Automation

Quarterly releases to daily and weekly with 12 people

Enginuity as a service and a team of 12 replaced a 125-person offshore regression team across a Big 4 bank's end-to-end lending systems.

Read more
Voice of the customer

In the words
of our customers.

We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Chief Technology Officer Enterprise systems client
Pinnacle now supports our SAP S/4HANA projects, integrations, maintenance and patching changes, reusing automation for scaled data obfuscation for offshore development teams and automating business processes. Great collaboration. I cannot imagine doing this without them.
SAP Programme Director SAP S/4HANA programme
We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a massive saving and value to our company. We love this collaborative way of working.
Vice President, HR Services Enterprise client
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimisation in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace and quality.
Delivery Executive Software company
Pinnacle has helped ensure our customers are on latest versions and manage impacts to client systems. A valued partner in delivering upgrades and integrations, their automation frameworks work well with our platforms.
Executive Software company
We struggled to meet growing demands using traditional tools. With Pinnacle, we adopted several of their SaaS automation platforms. Now we have an army of virtual bots running any time, and we are not struggling to maintain script libraries anymore.
Product Development Lead Cloud ERP provider
Talk to an accessibility specialist

Make your digital
services work for everyone.

Tell us about the website, app or portal you need tested and your target standard. We will outline an accessibility test approach, the journeys to cover and a realistic timeline.

Mention the service, platforms and your accessibility target.