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Performance testing that finds
limits before users do.

Performance and load testing for organisations launching or changing systems under real demand. PinnacleQM measures capacity, response times and resilience, and explains the causes of slowdowns before go-live.

Analyst watching performance graphs on a wall screen
Engineer tracing a bottleneck through monitoring data

30+years of international
IT experience

The challenge

Slow systems cost
customers and reputation.

Systems that pass functional testing can still fail under real load: pages time out at peak, batch jobs overrun and integrations queue up. These failures happen in public, on launch day or at month-end, when fixing them is hardest.

PinnacleQM plans performance testing around real usage and business peaks, runs load, stress and endurance tests, measures end-user response times and uses monitoring to find the root cause, not just the ceiling. Recommendations are practical.

Benefits

Capacity measured.
Causes explained.

A load test that only reports failure points leaves you guessing. We combine realistic load with diagnostics so every result comes with an explanation and a fix.

Engineer watching live response-time charts across multiple monitors
End-user focus Real journeys. Real response times.

Measured by virtual testers during execution.

  • Realistic load models

    Tests reflect real user journeys, volumes and business peaks, not arbitrary numbers. Models are agreed with business and technical owners.

  • Root-cause diagnostics

    Server, network and latency monitoring help explain why performance degrades. Findings point to the tier that needs tuning.

  • End-user timings

    Virtual testers capture real response times for key transactions as users experience them. Timings reflect real devices, browsers and networks.

  • Production-scale data

    Enigma scales obfuscated data so tests run against realistic volumes. Personal information is never exposed.

  • Early performance checks

    Baseline timings in regular regression catch slowdowns long before go-live. Trends are visible release by release.

  • Clear capacity advice

    Reports state limits, risks and tuning actions in plain business terms. Leaders know how much growth the system can absorb.

How we can help

Performance engineering
end to end.

From workload modelling to tuning advice, across web, mobile, API and enterprise systems.

Workload modelling

We analyse production usage, business peaks and growth plans to build workload models that reflect how real users and batch processes load your systems. Models are reviewed with business owners before testing begins.

  • Usage and peak analysis
  • Journey mix and volumes
  • Growth scenarios
Workload model built from usage data
Workload model built from usage data

Load and stress testing

We run load, stress, spike and endurance tests under realistic conditions to find capacity limits and breaking points, and to show how response times change as load rises and as tests run over time.

  • Load and stress tests
  • Spike and endurance tests
  • Capacity limits
Load test ramping up virtual users
Load test ramping up virtual users

Bottleneck diagnostics

We integrate server, network and latency monitoring during tests, so bottlenecks in code, database, infrastructure or integrations are identified and explained. Findings point teams to the exact component that needs attention.

  • Server and network monitoring
  • Database and integration analysis
  • Root-cause reports
Monitoring dashboards during a test
Monitoring dashboards during a test

End-user performance

UXperform and virtual testers capture end-user response times for key transactions across systems and devices, showing performance as users experience it. Slow journeys are reported with device and location detail.

  • Transaction response times
  • Device and browser timings
  • User experience reporting
User checking an app on a smartphone beside a laptop
End-user response times by journey

Performance test data

Enigma scales production data sets for performance and scalability testing and protects them with smart obfuscation, so volumes are realistic and safe. Data volumes match what production will really hold.

  • Production-scale volumes
  • Smart obfuscation
  • Referential integrity
Production-scale obfuscated data set
Production-scale obfuscated data set

Continuous performance checks

We add response-time baselines to regular automated regression, so performance changes are detected in every release rather than once a year. Alerts show when a release makes key transactions slower.

  • Baselines in regression
  • Trend alerts
  • Pipeline integration
Performance baseline in regular regression
Performance baseline in regular regression
Our approach

Five K-SPARC phases,
from survey to results.

We follow K-SPARC, a structured five-phase performance engineering method that moves from business objectives to proven capacity and clear tuning advice.

Engineer working on a laptop in a large data centre
Performance Testing Real load.
Real answers.
  1. Survey

    Investigate requirements, performance goals, SLAs and business objectives before any test design begins.

  2. Prepare

    Build workload models, test plans, tool selection and resource allocation from your actual traffic analytics.

  3. Appraise

    Profile baseline application behaviour, set benchmark thresholds and review the feasibility and risks of the plan.

  4. Rationalise

    Design realistic scripts, scenarios, user groups and test data using K-SPARC accelerators and industry tools.

  5. Combine

    Execute with real-time monitoring, find bottlenecks, then report capacity, database and infrastructure recommendations.

PinnacleQM client outcomes

Performance testing results
our clients can measure.

Healthcare team reviewing patient data on a laptop
Healthcare / Test data

Five million patient transactions a day, safely tested

HealthTest obfuscated production records, created full test condition variations and tested more than 5 million transactions per day, without exposing any patient information along the way.

Read more
Lending programme team reviewing process charts
Banking / Automation

Quarterly releases to daily and weekly with 12 people

Enginuity as a service and a team of 12 replaced a 125-person offshore regression team across a Big 4 bank's end-to-end lending systems.

Read more
Clinical team reviewing patient data and scans together
Healthcare / Assurance

Seven testers, 24 months sooner, $10M+ saved

A state health integration re-platforming was delivered by 7 testers in 12 months against competitor estimates of 40 to 46 testers over 36 months.

Read more
Voice of the customer

In the words
of our customers.

We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Chief Technology Officer Enterprise systems client
Pinnacle now supports our SAP S/4HANA projects, integrations, maintenance and patching changes, reusing automation for scaled data obfuscation for offshore development teams and automating business processes. Great collaboration. I cannot imagine doing this without them.
SAP Programme Director SAP S/4HANA programme
We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a massive saving and value to our company. We love this collaborative way of working.
Vice President, HR Services Enterprise client
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimisation in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace and quality.
Delivery Executive Software company
Pinnacle has helped ensure our customers are on latest versions and manage impacts to client systems. A valued partner in delivering upgrades and integrations, their automation frameworks work well with our platforms.
Executive Software company
We struggled to meet growing demands using traditional tools. With Pinnacle, we adopted several of their SaaS automation platforms. Now we have an army of virtual bots running any time, and we are not struggling to maintain script libraries anymore.
Product Development Lead Cloud ERP provider
Talk to a performance engineer

Find your limits
before launch day.

Tell us about the system, expected users and peak periods. We will outline a performance test approach that answers how much load you can handle and why.

Mention the system, expected peak users and your go-live date.