Transport software testing and assurance for operators and agencies modernising fare collection, ticketing and back-office systems. PinnacleQM reduces production risk and speeds business acceptance for the systems passengers use every day.
Governments are investing in smart ticketing, open payments and multi-modal integration. These systems combine devices, fare rules, concessions and back-office finance, and one defect can mean wrong fares, penalties or failed journeys for thousands of passengers.
PinnacleQM brings international transport consulting and delivery experience across the UK, Europe, the USA and APAC. We shorten transformation timelines through consulting, project delivery and business user services, supported by AI automation.
Four ways PinnacleQM supports transport technology and business teams.
INsight consultants run workshops and assessments, define strategy, then advise, coach and support implementation of changes across transport programmes, so improvements are delivered on live work rather than left in a report.
Career professionals deliver systems engineering assurance for complex, multi-vendor ticketing and fare collection programmes, including device and field trials, so defects are found and reproduced before passengers encounter them or operators.
A CORE/FLEX model keeps capability and knowledge stable through multi-year programmes and planned or unplanned resource changes, with governance and service levels that keep testing aligned to the programme schedule.
Access to PinnacleQM's AI automation and a range of vendor and open-source products on AWS and Azure, scaled to assurance demand, so transport programmes gain automated coverage without building their own toolchain.
Within two monthly releases, every production defect was tested, its impact validated, fixed and retested, and the department no longer incurs penalties.
PinnacleQM works with the people who deliver and accept transport technology change.
CTOs delivering modernisation while avoiding outages that affect passengers, revenue and public confidence across the network.
Multi-vendor ticketing and fare programmes that need independent systems engineering assurance and one view of quality.
Fare, revenue and customer teams who must accept complex fare rules and concessions quickly and accurately.
Ticketing and fare system suppliers who need scalable, repeatable testing for implementations and upgrades across client sites.
Platforms that test every combination of profile, concession and tariff at scale.
Central traceability and reporting for multi-vendor transport programmes, releases and field trials.
Automates fare, ticketing and back-office processes across devices, interfaces and connected systems.
Evidence-based acceptance of fare rules and processes for revenue and customer teams.
Verifies and reports end-user performance across transport systems, devices and passenger journeys.
Deep experience verifying open payments across all combinations of profiles, concessions and tariffs, including programmes with 53 concession types and field trials on live networks.
A state transport department paying around $1 million a year in penalties had every defect tested, fixed and retested, and no longer incurs penalties.
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Common questions from transport technology and programme leaders.
Yes. PinnacleQM implements, migrates, upgrades and supports complex integrated transport systems, including automated fare collection, smart ticketing, device and field trials. Testing covers devices, fare rules, back-office systems and finance integration, so fares, concessions and payments are verified end to end.
PinnacleQM has deep experience verifying open payments for all combinations of passenger profiles, concessions and tariffs on large public transport networks. Automation generates and runs the combinations at scale, which is impractical manually, and back-office settlement and finance processes are checked alongside the passenger-facing journey.
Yes. PinnacleQM has included field trials on a live public transport ticketing network as part of a multi-year programme, alongside laboratory and integration testing. Field trials confirm that devices, connectivity and fare processing work in real operating conditions before full rollout.
PinnacleQM uses a CORE/FLEX model that keeps capability and knowledge stable through multi-year programmes and through planned or unplanned resource changes, so knowledge is retained. Governance and service levels keep testing aligned to the programme schedule, and QMFactory provides central traceability and reporting for multi-vendor transport programmes and releases.
PinnacleQM’s business user services and Authorise support evidence-based acceptance of fare rules and processes for revenue and customer teams. Enginuity automates fare, ticketing and back-office processes across devices, interfaces and connected systems, so combinations of profiles, concessions and tariffs can be tested at scale and business teams can accept changes quickly and accurately.
Tell us about your ticketing, fare or back-office programme. We will show how systems engineering assurance and automation can protect passengers, your services and your budget.
Mention your systems, vendors and programme milestones.
