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Delivery Model

Offshore QA
with onshore accountability and scale.

Offshore QA and software testing led by Australian test managers and delivered from PinnacleQM's three India delivery centres. You gain scalable capacity and extended execution hours without giving up control, security or knowledge.

Book a Consultation How it works
Why offshore with us

Scale without
losing control.

Offshore delivery fails when knowledge, accountability and data controls sit on the wrong side of the water. PinnacleQM keeps leadership and client knowledge onshore, and uses offshore capacity where it adds speed and value.

Offshore quality engineers at their desks on a video call with the client team

One accountable partner

A single PinnacleQM test manager and service lead own delivery, reporting and escalation. Offshore teams work inside the same governance, methods and quality gates as the onshore team.

Capacity when you need it

Three India delivery centres add testers, automation engineers and specialists for peaks, extended hours and large regression cycles, then scale back when demand falls, so you pay only for capacity used.

  • Scale up for release peaks
  • Overnight regression execution
  • Specialist skills on demand
  • Scale back without penalty

Data protected by design

Offshore teams are introduced only with your approval, once security, privacy, data-access and residency controls are met. Enigma obfuscates production data so realistic data can be used safely.

What you get

Everything included
in the model.

An offshore team from PinnacleQM arrives with the leadership, tooling and governance it needs, so you get productive testing from the first sprint rather than a setup project.

  • Onshore test leadership

    An Australian test manager plans, prioritises and reports, and is the single point of accountability.

  • Offshore delivery team

    Career testing professionals, trained and ISTQB certified, working to the same standards as onshore teams.

  • Approved data controls

    Access, privacy and residency controls agreed with you before any offshore team touches your systems.

  • Obfuscated test data

    Enigma creates realistic, privacy-safe data so offshore testers never see real personal information or patient data.

  • Shared tools and evidence

    QMFactory gives both onshore and offshore teams one view of requirements, tests, defects and release readiness.

  • Follow-the-sun execution

    Regression and retests run overnight offshore, so onshore teams start each day with fresh results to act on.

  • Structured knowledge transfer

    Shadowing, reverse-shadowing and documented handovers protect you from key-person dependency and knowledge loss over time.

  • Transparent reporting

    Weekly delivery reviews and monthly service reviews track KPIs, capacity, risks and improvements for your leaders.

Our approach

From first handover
to steady state.

Most offshore arrangements struggle in the handover, not the testing. Five stages protect your release calendar while the team gets up to speed.

Onshore and offshore team members mapping a test process on a glass wall during a video call
Onshore lead, offshore team Onshore lead, offshore team.
One team. Two locations.

  1. Assess

    We review your scope, systems, data sensitivity and governance, and agree which work suits offshore delivery and which stays onshore.

  2. Protect

    Security, privacy, data-access and residency controls are agreed and implemented, and production data is obfuscated before any offshore access.

  3. Transfer

    Onshore leads run knowledge-transfer workshops, shadowing and reverse-shadowing until the offshore team can deliver priority work independently.

  4. Operate

    The blended team delivers under one plan, one defect process and one set of quality gates, with daily coordination across time zones.

  5. Improve

    Monthly service reviews track KPIs and capacity, and quarterly reviews agree automation and process improvements to lower cost over time.

Voice of the customer

In the words
of our customers.

We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Chief Technology Officer Enterprise systems client
Pinnacle now supports our SAP S/4HANA projects, integrations, maintenance and patching changes, reusing automation for scaled data obfuscation for offshore development teams and automating business processes. Great collaboration. I cannot imagine doing this without them.
SAP Programme Director SAP S/4HANA programme
We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a massive saving and value to our company. We love this collaborative way of working.
Vice President, HR Services Enterprise client
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimisation in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace and quality.
Delivery Executive Software company
Pinnacle has helped ensure our customers are on latest versions and manage impacts to client systems. A valued partner in delivering upgrades and integrations, their automation frameworks work well with our platforms.
Executive Software company
We struggled to meet growing demands using traditional tools. With Pinnacle, we adopted several of their SaaS automation platforms. Now we have an army of virtual bots running any time, and we are not struggling to maintain script libraries anymore.
Product Development Lead Cloud ERP provider
Insights

Insights for
offshore programmes.

All insights
7 min read
Test data and privacy

A test data strategy that survives privacy review

How to give teams realistic test data while meeting privacy obligations, including obfuscation, synthetic data and residency.
7 min read
Release assurance

What independent assurance means, and when you need it

What independence adds to testing on multi-vendor programmes, what it does not, and the signs a programme needs it.
7 min read
DevOps and delivery

Why DevOps maturity, not tooling, decides your release cadence

Tools do not make releases faster by themselves. The practices, ownership and feedback loops that actually change cadence.
Why PinnacleQM
  • 30+

    Years of international IT experience

  • ISO

    9001, 27001 and 14001 aligned

  • 6

    Offices across Australia and Singapore

  • 2×

    Gartner-recognised specialist, 2019 and 2020

Talk to our offshore team

Find out what
offshore delivery could save you.

Tell us about your systems, release cadence and data sensitivity. We will show which testing suits offshore delivery, which should stay onshore, and the controls needed to protect your data.

Mention your key systems, team size and any data residency requirements.