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Quality Engineering
Digital Business Assurance
AI-Enabled Automation

Quality engineering,digital business assuranceand AI-enabled automation for complex change.

We help organisations release technology with greater confidence, lower delivery risk and stronger evidence.

Our combined capability spans independent software testing, enterprise assurance, consulting, managed QA and automation platforms from development through business acceptance and operations.

Different needs require different next steps.

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Overview

A practical service platform.

Modern delivery moves quickly, but quality risk is no longer confined to the test phase. It sits across requirements, integrations, data, security, accessibility, business acceptance, suppliers and operational readiness.

The combined capability brings together KiwiQA’s broad specialist testing delivery and PinnacleQM’s enterprise assurance, advisory and AI automation capability. The result is a practical service platform for growth-stage software teams, major enterprise programmes and partner-led delivery.

  • 15+years

    Specialist QA delivery

  • 30+years

    Enterprise assurance leadership

Operating model Local + global Client-facing operations across Australia, India and the UK, supported by APAC and offshore delivery capability. Where we operate

What we do

Quality engineering, assurance and automation services built around business outcomes.

Quality Engineering

Independent quality engineering that improves release confidence from requirement to production.

Our quality engineering and testing services combine risk-based design, skilled manual testing, automation, performance, security and enterprise-platform expertise.

Functional and manual testing

Manual, exploratory, regression, API, web, mobile, compatibility and business-critical workflow validation.

Automation testing

Reusable automation, CI/CD integration and scalable execution across web, mobile, API and enterprise journeys.

Performance engineering

Load, stress, endurance, capacity and bottleneck analysis using realistic workload models.

Earlier defect discovery

Greater journey coverage

Faster regression cycles

Explore Quality Engineering & Testing

Digital Assurance

Specialist assurance for modern digital platforms, data and intelligent systems.

Digital assurance extends quality engineering into the areas where traditional functional testing is not enough on its own.

Accessibility assurance

Inclusive design and testing across digital interfaces, content and assistive technology.

AI and agentic AI testing

Behaviour, reliability, safety, evaluation, controls and human-oversight validation.

Data and analytics testing

Pipeline, transformation, reconciliation, quality and reporting assurance.

Confident digital experience

Earlier algorithmic risk

Improved control evidence

Explore Digital Assurance

Consulting & Advisory

Turn quality and delivery risk into a prioritised improvement agenda.

Our consulting and advisory services help organisations design better quality operating models and improve IT and business agility.

QA strategy and TCoE

Operating model, policy, service catalogue, governance, tooling and capability roadmap.

IT agility

Flow, Agile and DevOps maturity, quality engineering, governance and transformation support.

Business agility

Acceptance, operational readiness, business participation and process automation.

Clearer accountability

Simpler governance

Prioritised investment

Explore Consulting & Advisory

Automation Platforms

Platforms and reusable frameworks for quality management, automation, acceptance and data.

Our platform portfolio connects governance, automation, business acceptance and data assurance, adaptable to the client’s approved technology landscape.

QMFactory quality management

Quality management, traceability, manual testing, defects, dashboards and release readiness.

Enginuity structured automation

Structured-English automation, reusable components, batch scheduling and Virtual Testers.

Authorise business acceptance

Business acceptance, evidence, exceptions, certification and sign-off workflow.

Scope to residual risk

Maintainable automation

Stronger acceptance evidence

Explore Automation Platforms

Managed QA

Add scalable quality engineering capacity with clear accountability, governance and continuous improvement.

Managed QA provides dedicated testing capability without requiring clients to build and retain every specialist role internally.

Service design and transition

Define scope, SLAs, roles, tools, risks and onboarding before delivery starts.

Dedicated or shared QA teams

Analysts, engineers, automation, performance and specialist capability under one service.

Flexible capacity

Scale for releases, programmes, seasonal demand and portfolio change.

Global delivery coordination

Test management governance

Continuous improvement

Explore Managed QA & Global Delivery

Industry Solutions

Sector-specific assurance for regulated, integrated and business-critical technology.

We apply common quality disciplines through an industry lens: the customer, operational, compliance and continuity outcomes differ, so the test model must differ as well.

Banking & financial services

Lending, payments, digital banking, integrations, resilience and regulatory evidence.

Healthcare & life sciences

Clinical and operational workflows, interoperability, sensitive data and patient-facing change.

Transport & mobility

Operational platforms, ticketing, devices, integrations and production-scale validation.

Sector-aligned testing

Domain scenarios and controls

Specialist accelerators

Explore Industry Solutions

What you get

Outcomes, measured. Not activity, reported.

01 / 05    Risk

Release with fewer surprises

Reduce avoidable release and operational risk. Risk-based test design targets the failure modes that actually reach production, so every release ships on evidence instead of hope.

3,500

concurrent users at which server errors surfaced in performance testing, not in production

02 / 05    Coverage

Know the critical journeys are covered

Increase coverage of critical business journeys. Coverage is mapped to the processes that carry revenue and obligation, not to whichever screens happened to be easiest to automate.

200+

automated regression scenarios established across priority web journeys

03 / 05    Speed

Feedback that keeps pace with delivery

Accelerate feedback, regression and acceptance. Verification runs at release cadence rather than behind it, so quality stops being the reason a date moves.

80%

reduction in manual test effort once automation was in place

04 / 05    Evidence

Decisions backed by traceable evidence

Create traceable evidence for executive decisions. Every sign-off carries a record of what was tested, what was found and what was accepted, auditable long after the release has shipped.

125+

functional test cases documented as repeatable, traceable evidence

05 / 05    Scale

Specialist capability, without fixed cost

Scale specialist capability without unnecessary fixed cost. Teams flex from a focused work package to a managed programme, so capability arrives when it is needed and does not sit idle when it is not.

105

automated business flows running on cloud device execution, without owning the device estate

Platforms and reusable IP

Platforms and reusable frameworks for quality management, automation, acceptance and data.

QMFactory, Enginuity, Authorise and Enigma connect governance, automation, acceptance and data into a single delivery lifecycle, not four separate point tools. Select a platform to see how it works.

Featured platform

QMFactory

Quality visibility and governance across the full delivery lifecycle: one governed view of scope, coverage, execution, defects and release readiness, so delivery leaders see risk before it reaches a release.

Release & scope management

Define releases, cycles, ownership, dates, business importance and in-scope change.

Risk-based test design

Connect priority, rationale, techniques, data and acceptance to requirements.

Dashboards & reporting

Coverage, execution, defect and readiness views for governance decisions.

Enginuity

Structured-English automation that scales through Virtual Testers, keeping test logic in business language instead of a codebase only a few people can maintain, reducing dependence on manually maintained coded scripts while preserving governance and evidence.

Structured-English test cases

Author business-readable automation using reusable actions rather than a manually maintained codebase.

Batch scheduling

Group tests into controlled execution batches for regression and release verification.

Virtual Testers

Distribute execution across scalable capacity and monitor availability.

Authorise

Business acceptance and evidence: who must validate a change, what evidence is required, and when an outcome can be certified, replacing scattered spreadsheets and email sign-off with one governed workflow.

Acceptance scope & ownership

Define business processes, participants, responsibilities and required decisions.

Evidence workflow

Coordinate test evidence, observations, attachments and status.

Certification & sign-off

Create a controlled, auditable record of acceptance, conditions and approvals.

Enigma

Data and migration assurance: preparing, protecting and validating test and migration data, so delivery teams are not waiting on manual extracts or risking production data in non-production environments.

Data preparation

Create repeatable data sets for priority scenarios and environments.

Obfuscation & protection

Mask or transform sensitive data according to approved rules.

Migration validation

Compare source and target completeness, transformation and reconciliation.

Accelerators

K-FAST

A reusable, outcome-led automation delivery framework.

K-SPARC

A repeatable, risk-based performance engineering framework.

K-ASSIST

A QA assessment framework that turns findings into a prioritised improvement roadmap.

See the capability against your own workflow. Bring a representative release, business journey or data problem and we will shape a tailored proof-of-value around it.

Request a Tailored Demo Explore Platforms

Industries

Industries we serve

We support banking and financial services, healthcare, transport, government, natural resources, energy and utilities, software and technology, retail, telecommunications, insurance, and supply chain organisations.

Client results

Proof from named products and enterprise programmes.

Nine engagements across retail, banking, healthcare, transport, technology and resources. Each one an approved story from the combined case-study library.

  • Macpac

    Retail

    Performance testing for peak digital demand and capacity confidence.

    Structured load testing identified the point at which response, errors and infrastructure behaviour changed under rising concurrent demand.

    Performance engineering

    Read case study
  • Enterprise banking

    Banking

    Scaling banking regression through AI-enabled automation and Virtual Testers.

    A large manual and offshore release team replaced by repeatable execution capacity, moving quarterly releases to continuous delivery.

    Automation & virtual execution

    Read case study
  • Inshorts

    Media

    Mobile automation for repeatable business journeys across device coverage.

    Business-flow automation combined with cloud device execution to improve repeatability and shorten release feedback.

    Mobile automation

    Read case study
  • State health provider

    Healthcare

    A smaller, more focused assurance model for complex healthcare transformation.

    Risk-based coverage and reusable automation replaced a far larger proposed testing model, with stronger governance throughout.

    Enterprise assurance

    Read case study
  • Cactus

    Technology

    Web automation that reduced recurring manual regression effort.

    High-value repeatable scenarios converted into a maintainable regression capability rather than a one-off suite.

    Web automation

    Read case study
  • State transport department

    Transport

    Independent defect validation and production-scale assurance for transport modernisation.

    Strengthened defect validation, retesting and release governance reduced commercial exposure across a complex operational programme.

    Independent assurance

    Read case study
  • Heymarket

    Technology

    Functional and automated mobile coverage for business-critical messaging workflows.

    A blended engagement that established functional coverage and automated the repeatable business flows behind a customer communication product.

    Mobile quality engineering

    Read case study
  • Natural resources client

    Resources

    Scalable quality engineering across SAP, workforce and enterprise transformation.

    Local leadership with scalable delivery and reusable automation supporting complex enterprise change.

    Managed quality engineering

    Read case study
  • Xylem · AqWifi

    Water technology

    Mobile and connectivity testing for a connected water-technology application.

    Device behaviour, connectivity transitions and offline/online workflows validated for an application tied to physical equipment.

    Connectivity testing

    Read case study
View all case studies

Trust and credentials

Independent assurance, held to certified management systems.

Accreditation here is more than a compliance checkbox. Certified management systems for quality, information security and privacy govern how engagements are planned, protected and delivered.

  • ISO 9001

    Quality management

  • ISO 27001

    Information security

  • ISO 27701

    Privacy information

  • Independent and outcome-led

    Testing and assurance organised around business risk, evidence and decisions.

  • Breadth with specialist depth

    Core QA, enterprise advisory, managed delivery and proprietary platform capability.

  • Flexible delivery

    Focused work packages, embedded specialists, dedicated teams and managed services.

  • Local accountability

    Client-facing leadership supported by scalable international capability.

Insights

Perspectives on quality, assurance and delivery.

View all insights

What clients say

Assurance our clients can point to.

  • Independent assurance changed the conversation from whether the release would work to what evidence we had that it would - we ship with fewer surprises.
    [Name]

    [Role] · [Organisation]

  • They surfaced the failures that mattered before our customers did. Release confidence went from a gut feeling to something we could show the board.
    [Name]

    [Role] · [Organisation]

  • A sharper, smaller team than we were quoted elsewhere, with stronger evidence at every gate. The rework that used to follow go-live has largely gone.
    [Name]

    [Role] · [Organisation]

  • The evidence trail meant our regulator conversations were short - everything they asked for was already documented and traceable.
    [Name]

    [Role] · [Organisation]

  • We scaled testing capacity for a major release without hiring, then scaled back down. The flexibility paid for itself.
    [Name]

    [Role] · [Organisation]

  • Defects that used to escape to production now get caught at acceptance. Our support load after each release has dropped noticeably.
    [Name]

    [Role] · [Organisation]

Where we operate

Local accountability, from offices across Australia.

Four client-facing offices, coast to coast - the team accountable for your delivery works in your timezone.

  1. 01

    Perth

    31.95°S 115.86°E
    L1/191 St Georges Terrace
    Perth 6000 · Western Australia
  2. 02

    Brisbane

    27.47°S 153.02°E
    123 Eagle Street
    Brisbane 4000 · Queensland
  3. 03

    Sydney

    33.87°S 151.21°E
    Darling Park, 201 Sussex Street
    Sydney 2000 · New South Wales
  4. 04

    Melbourne

    37.81°S 144.96°E
    696 Bourke Street
    Melbourne 3000 · Victoria

Frequently asked questions

The questions buyers ask first.

What services do you provide?

We provide quality engineering, independent software testing, digital assurance, consulting, managed QA and automation services across web, mobile, APIs, enterprise systems, data and business processes.

Do you work with both software companies and large enterprises?

Yes. Engagements range from focused product-testing work packages to multi-year enterprise assurance, managed QA and automation programmes.

Can you work with our existing QA team?

Yes. We can provide embedded specialists, independent assurance, a dedicated delivery pod, flexible capacity or a fully managed service.

Do you support Agile, DevOps and waterfall delivery?

Yes. The quality model is adapted to the delivery lifecycle while preserving clear scope, evidence, defect and release controls.

How do you decide what to automate?

We prioritise stable, repeatable and business-critical workflows with measurable recurring value, suitable data and manageable technical dependencies.

Quality engineering, digital business assurance and AI-enabled automation for complex change.

We help organisations release technology with greater confidence, lower delivery risk and stronger evidence.

Book a Consultation