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Consulting & Advisory

Quality engineering consulting when
the stakes are high.

Quality engineering consulting for technology and business leaders shaping test strategy, Agile and DevOps quality, vendor assurance or transformation. PinnacleQM consultants bring international experience and proven frameworks to your decisions.

Two consultants in discussion at a meeting table
Consultant coaching a delivery team through a new framework

30+years of international
IT experience

The challenge

Big decisions
need experienced advice.

Transformations, new vendors, cloud moves and Agile adoption all change how quality must be managed. Getting the strategy wrong locks in cost and risk for years, yet internal teams are often too busy delivering to design the future.

PinnacleQM's senior consultants provide strategy and advisory using INsight accelerators, frameworks and methodologies. We work alongside your leaders to design enterprise and project strategies, then coach teams through implementation. They stay involved until the strategy is working.

Benefits

Experience you
can borrow.

Our advisors are senior practitioners with international experience across major industries. They bring tested frameworks rather than blank templates, and stay to help make them work.

Consultant and colleague reviewing charts beside a whiteboard plan
INsight accelerators Proven frameworks. Tailored to you.

Strategy, assessment, assurance and transformation.

  • Senior practitioners

    Advice from consultants with international delivery track records, not junior analysts with templates. They have delivered the changes they advise on.

  • Proven frameworks

    Digital Quality Framework, Test Strategy Framework and ETSF give you a tested, tailored starting point.

  • Industry knowledge

    Consultants specialise in banking, health, government, resources and transport, so advice fits your context. They understand sector regulation, systems and delivery pressures.

  • Applied innovation

    We focus on technology that makes teams more effective now, and judge advice by whether it simplifies.

  • Coaching, not just reports

    Advisors coach and train your teams, so practices and skills stay after the engagement ends.

  • Standards aligned

    Frameworks align with ISO/IEC/IEEE 29119, ISO/IEC 25010 and ISTQB principles. That makes strategies credible with auditors, regulators and procurement teams.

How we can help

Advice across
strategy and delivery.

Enterprise and project-level advisory, drawn from PinnacleQM's structured strategy frameworks.

Enterprise quality strategy

We design enterprise quality strategies including a Digital Quality Framework, test policy, test strategy, defect management plan, risk mitigation and impact assessment strategy, and a tools strategy. Each element is tailored to your organisation and suppliers.

  • Digital Quality Framework
  • Test policy and strategy
  • Defect management plan
Enterprise quality strategy workshop
Enterprise quality strategy workshop

Project test strategy

We define project-level test strategies scaled to each change's risk, covering test levels, entry and exit criteria, environments, data, automation and release gates. Strategies are scaled so low-risk changes are not over-tested.

  • Risk-based project strategy
  • Entry and exit criteria
  • Release gates
Project test strategy planning session
Project test strategy planning session

Agile and DevOps quality

We advise on adopting and optimising Agile and DevOps with quality built in, including multi-vendor agile delivery, scaled Agile frameworks and skills development strategies. We help teams keep quality consistent as they scale.

  • Agile and DevOps adoption
  • Scaled Agile quality
  • Skills development
Agile team retrospective with quality focus
Agile team retrospective with quality focus

Vendor and independent assurance

We provide vendor assessment frameworks and independent quality assurance, helping you set measurable quality obligations, evaluate suppliers against them and see early when a supplier's performance starts to slip, before it affects delivery.

  • Vendor assessment frameworks
  • Independent quality frameworks
  • Quality KPIs and metrics
Vendor assessment framework review
Vendor assessment framework review

Environment and data strategy

We define test environment and data strategies for Agile and DevOps, including cloud migration, promotion paths, data protection and obfuscation, and automated test data creation. Teams get realistic data without breaching privacy obligations.

  • Environment promotion strategy
  • Data obfuscation strategy
  • Automated data creation
Test environment and data strategy diagram
Test environment and data strategy diagram

Business acceptance strategy

We design enterprise and project business acceptance strategies, including enablement and training, tooling and ROI calculators, so acceptance is faster and less draining for business teams. Business owners approve change with less disruption to operations.

  • Acceptance operating model
  • Enablement and training
  • Tooling and ROI
Business acceptance strategy session
Business acceptance strategy session
Our approach

Advice that
turns into action.

Every advisory engagement follows the same arc: understand, design, agree, enable and review. That structure turns advice into practice your teams keep using after we step back.

Diverse team working across desks in a bright open-plan office
Advisory Services Clear direction.
Lasting capability.
  1. Understand

    Clarify goals, constraints and risk appetite with leadership and key stakeholders. We also confirm how success will be measured.

  2. Design

    Tailor PinnacleQM frameworks and strategies to your organisation, systems and vendors. Nothing is copied unchanged from a template.

  3. Agree

    Walk stakeholders through the strategy and secure decisions, owners and funding. Decisions are recorded so accountability is clear.

  4. Enable

    Coach, train and support teams as the strategy is put into practice.

  5. Review

    Measure adoption and outcomes, and refine the strategy at agreed review points.

PinnacleQM client outcomes

Advisory results
our clients can measure.

Clinical team reviewing patient data and scans together
Healthcare / Assurance

Seven testers, 24 months sooner, $10M+ saved

A state health integration re-platforming was delivered by 7 testers in 12 months against competitor estimates of 40 to 46 testers over 36 months.

Read more
Lending programme team reviewing process charts
Banking / Automation

Quarterly releases to daily and weekly with 12 people

Enginuity as a service and a team of 12 replaced a 125-person offshore regression team across a Big 4 bank's end-to-end lending systems.

Read more
Commuters on a metro platform
Transport / Assurance

Defect penalties eliminated within two monthly releases

A state transport department paying around $1 million a year in penalties had every defect tested, fixed and retested, and no longer incurs penalties.

Read more
Voice of the customer

In the words
of our customers.

We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Chief Technology Officer Enterprise systems client
Pinnacle now supports our SAP S/4HANA projects, integrations, maintenance and patching changes, reusing automation for scaled data obfuscation for offshore development teams and automating business processes. Great collaboration. I cannot imagine doing this without them.
SAP Programme Director SAP S/4HANA programme
We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a massive saving and value to our company. We love this collaborative way of working.
Vice President, HR Services Enterprise client
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimisation in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace and quality.
Delivery Executive Software company
Pinnacle has helped ensure our customers are on latest versions and manage impacts to client systems. A valued partner in delivering upgrades and integrations, their automation frameworks work well with our platforms.
Executive Software company
We struggled to meet growing demands using traditional tools. With Pinnacle, we adopted several of their SaaS automation platforms. Now we have an army of virtual bots running any time, and we are not struggling to maintain script libraries anymore.
Product Development Lead Cloud ERP provider
Talk to an advisor

Get senior advice
on your next move.

Tell us about the decision in front of you, whether a transformation, a vendor change or a new strategy. We will match you with an advisor who has done it before.

Describe the decision or change you are planning and its timing.