Utilities software testing and automation for energy and utility providers modernising billing, customer, metering and asset systems. PinnacleQM helps IT and business teams manage the risk of change to services communities rely on.
Energy and utility providers are modernising customer, billing, metering and asset platforms while integrating with legacy systems that still run critical services. Every change risks bills, outages or regulatory breaches that customers and regulators feel directly.
PinnacleQM’s assurance and testing services help utility IT project and business teams manage the risk of change to new and existing systems around the clock, using automation to test integrations continuously.
Four ways PinnacleQM supports energy and utility technology and business teams.
Consultants assess testing maturity and multi-vendor quality, then build a practical roadmap for billing, customer and asset programmes, with priorities sequenced by risk to essential services and the communities that rely on them.
Test management, integration testing and automated acceptance for billing, customer self-service, metering and asset platform implementations, including integration with legacy systems, so change reaches production without disrupting customers or field operations.
Managed testing with a locally based core team, flexible specialists and governance across projects, vendors and releases, delivered to agreed service levels so continuous utility change stays controlled and visible to leaders.
PinnacleQM platforms as a service, running regression and integration checks outside business hours, so utilities gain automated coverage of billing, customer and asset processes without building or maintaining their own toolchain.
PinnacleQM works with the people who deliver and accept utility technology change.
CIOs and CTOs modernising platforms while keeping essential services running and customer billing accurate throughout.
Teams coordinating vendors across customer, billing, metering and asset integrations, who need one clear view of quality.
Customer, billing and field teams who must accept change quickly without disrupting service to the communities they support.
Teams who need evidence that changes protect customers, data and compliance obligations before they are released.
Platforms that test integrated utility systems continuously while protecting customer data.
Central traceability and release-readiness reporting across utility projects, vendors and integrations in one place.
Natural-language automation of billing, customer and integration processes, run 24/7 by virtual testers.
Automated business acceptance with video evidence for billing and customer teams to review and approve.
Obfuscates customer and account data for safe, realistic utility testing at production volumes.
One natural-language test can follow a utility process across legacy and modern systems, APIs and databases, so integration defects surface before customers see them.
A state transport department paying around $1 million a year in penalties had every defect tested, fixed and retested, and no longer incurs penalty charges.
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A resources company runs SAP and SuccessFactors regression every month with no testers at the keyboard and $0 additional cost.
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Enginuity's machine learning updated automation for a core banking upgrade in 2 hours, with no test pack changes needed across 1,383 changed screens.
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The evidence, residual risks and conditions a credible go-live recommendation must include for decision-makers to rely on it.
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What independence adds to testing on multi-vendor programmes, what it does not, and the signs a programme needs it.
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Why load tests show where systems fail but not why, and how to add diagnostics that explain the result.
Common questions from utility technology and programme leaders.
Yes. PinnacleQM tests billing, customer self-service and account platforms, including integrations with metering, payments and asset systems. Automated regression runs outside business hours, so billing processes and customer journeys are validated before each release, and financial accuracy is checked end to end rather than screen by screen.
PinnacleQM maps processes, data flows and dependencies across legacy and modern systems, then tests interfaces and end-to-end processes in the right order. Enginuity tests can span user interfaces, APIs, batch processes and databases, so defects in data movement between old and new platforms are found before they affect customers.
Yes. PinnacleQM provides one defect process, one register and one view of release risk across all vendors, with daily triage during critical delivery periods. A dependency traceability matrix connects requirements and risks to vendor deliverables, tests and release decisions, so accountability is clear.
Enigma obfuscates customer, account and payment data in test copies while keeping records connected, so tests behave realistically. Offshore resources are only used with the utility’s approval and agreed security, privacy and residency controls, and data can be kept in Australia where required.
Authorise automates business acceptance with video evidence that billing and customer teams review and approve. Automated acceptance is part of PinnacleQM’s project delivery for billing, customer self-service, metering and asset platform implementations, so customer, billing and field teams can accept change quickly without disrupting service to the communities they support.
Tell us about your customer, billing, metering or asset programmes. We will show how assurance and automation can protect essential services through every release and reduce the effort on your teams.
Mention your key platforms, vendors and programme dates.
