User acceptanceEnd-client acceptance
Authorise helps clients define and automate their acceptance of your product, capturing evidence and sharply reducing their business teams’ effort.
Automation
Automation for
Automation for
industry software and its vendors.
Automation for specialist software vendors and the organisations that implement their products. PinnacleQM helps vendors test base products and client builds in hours, implement faster and keep customers on the latest versions.
Faster change
for specialist software.
Specialist software vendors face unprecedented change in technology, integration and customer expectations. They must add features, open integrations and modernise architectures quickly, while every client runs a different configuration that must keep working after each release.
PinnacleQM partners with vendors and their customers across development, support, project delivery, business acceptance and production automation. We adapt our AI platforms to niche industry systems and protocols, so quality and speed improve together for every client.
Three ways we support
software vendors.
Services cover the vendor's own product teams, their client projects and ongoing client support.
Internal development services
- Automated testing of base product versions
- Baseline validation of new features
- Rapid regression testing
- Impact analysis on client-specific builds
- Changes validated in hours
End-customer project delivery
- Faster client implementations and integrations
- Shorter legacy migrations
- Better client acceptance and user experience
- Capacity for more implementations
Scalable support and maintenance services
- End-to-end process automation for clients
- Automation for client BAU enhancements
- Reuse from delivery into RPA
Pinnacle ensures we all deliver on the promise of improved agility and collaboration, with efficient and scalable delivery of IT change that mitigates risk and delivers Digital Business Assurance outcomes.
Industry software
we help automate.
Decades of experience implementing, integrating and automating specialist software, including legacy mainframe, niche protocols and new digital platforms.
A library of industry accelerators
Out-of-the-box automated process scripts, messaging-standard simulators, data obfuscation templates, delivery kitbags and dashboards shorten the time from contract to automated coverage for each industry, and are refined with every engagement.
01Banking and finance software
We help banking software vendors reduce the effort and cost of winning and implementing projects, speed up business acceptance and automate base and client-variant builds in hours. Our experience includes banking messaging standards such as LIXI for lending, supported by the LixSim automation framework, and commercial models that share platform savings across a client group.
02Industrial and operations software
We support technology providers serving mining, natural resources and operations, implementing and maintaining specialist systems. We understand how these systems integrate with legacy and new platforms, and have built accelerators for delivery, transformation, maintenance, support and production automation.
03Natural resources and mining
We work with resources technology teams to modernise and scale agile delivery through expertise and automation, saving significant effort and cost on specialist systems used across greenfield sites, existing operations and transformation programmes.
04Energy and utilities
We automate testing across the integration of legacy and new utility systems, giving round-the-clock coverage that reduces the risk of IT change to the services customers rely on. Billing, customer, metering and asset processes are tested end to end, so utility software vendors can release updates with confidence.
05Healthcare software
Our healthcare capability, including HL7 messaging automation and patient-data obfuscation, helps healthcare software vendors implement and update products with minimal risk and downtime for clinical teams. Messages and patient records are validated at production volume, so vendors prove their releases before hospitals depend on them.
06Public transport software
We reduce delivery effort and schedules on public transport IT projects, testing fare collection, smart ticketing and back-office integration thoroughly with AI automation. Vendors gain repeatable regression for every client configuration, and field defects can be reproduced and resolved before they affect passengers and operators.
Innovations for
industry software vendors.
01Vendor-specific platform development
Our AI platforms are adapted to each vendor's messaging standards, APIs and technology nuances.
02No technical code
Vendor and client subject matter experts create and maintain automation in natural language.
03End-to-end process automation
One script automates a client process across the vendor product and integrated systems.
04AI automation for user acceptance
Clients accept new releases faster, with less effort from their business teams.
05Platform-as-a-Service for vendor teams
Virtual workers scale vendor and client testing capacity on demand.
06Automation of any technology
Low-code automation across any system, with impact analysis for each change.
07Reuse across products and clients
Scripts reused across products, client builds and environments to maximise return.
08Scaled, obfuscated client data
Realistic client data at scale, protected so partner teams can test safely.
The right platform
for each use.
Six use cases where software vendors and their clients apply PinnacleQM platforms.
User acceptance
Patching & regressionProduct patching and regression
Offer on-demand patch and regression services to internal teams and clients by reusing automation, so updates reach customers quickly and safely.
DataScaled data and smart obfuscation
Enigma scales client production data for testing and protects privacy with smart obfuscation that keeps data integrity, so testing reflects real client use.
Development & supportInternal development and support
Product teams use Enginuity for continuous testing of base and variant builds, integrated with CI/CD, with automated impact analysis keeping maintenance low.
Implementation & upgradeClient implementation and upgrade projects
Enginuity tests your product, client customisations and integrations end to end, and virtual testers can execute very large volumes of tests within hours.
Business processClient business process and operational automation
Reuse client project automation assets in Aurora to offer business process automation services to your end customers, with no technical skills needed to create or maintain processes.
What software
companies gain.
Value to our software company clients
Win and deliver more business
Accelerators, AI and frameworks cut the effort, time and cost of implementing your software, lowering barriers for buyers and increasing implementations each year.
Faster client acceptance
Clearer, automated acceptance means less disruption for clients and quicker project sign-off, building their confidence in your product and your delivery team.
More coverage for less cost
AI automation and virtual workers save development and support effort while improving the quality delivered to customers on every release.
Value to your end customers
Less effort for client teams
We reduce the time clients' business teams must spend on your projects, lowering their costs and the impact on their operations.
Visible assurance for clients
Frameworks and AI give clients coverage, reporting and confidence that your implementation risk is under control from start to finish.
Ongoing value from reuse
Automation built for an implementation is reused for regression and RPA services, giving clients continuing savings and return on investment.
Built to work
inside software teams.
Project and service experience
PinnacleQM’s international experience and automation innovation are recognised in the IT community. We integrate with software companies’ development and client delivery teams, working under your brand or independently as each engagement requires, so your clients see one team.
Unique automation services
We manage the risk of product changes across every client variation. Within hours, we can validate impacts and run very large test volumes across all builds and environments, giving your teams quality at speed that manual or coded approaches cannot match.
30+years of international
IT experience
Insights Insights for
All insights
Insights for
software vendors.
7 min read
DevOps and delivery
Why DevOps maturity, not tooling, decides your release cadence
Tools do not make releases faster by themselves. The practices, ownership and feedback loops that actually change cadence.
7 min read
Test automation
How much regression testing can you safely automate?
A practical way to decide which regression tests to automate, which to keep manual, and how to measure the return.
7 min read
Test automation
Flaky tests are a data problem before they are a code problem
Many unreliable automated tests fail because of test data and environments, not scripts. How to diagnose and fix the real cause.
Voice of the customer
In the words
In the words
of our customers.
Straight answers
Vendor automation,
Vendor automation,
answered plainly.
Common questions from software vendors and product leaders.
Can PinnacleQM test every client build of our product?
Yes. PinnacleQM automates your base product and each client-specific build, then runs the relevant regression across every variant with virtual testers. Automated impact analysis identifies which clients a change affects, and large test volumes run within hours, so you can release to all clients with confidence instead of testing a sample.
Can PinnacleQM work under our brand with our clients?
Yes. PinnacleQM integrates with software companies’ internal development and client delivery teams and can work under your brand or independently, depending on the engagement. Many vendors start with regression services for their own product and extend PinnacleQM’s support to client implementation projects and ongoing client changes.
Can your platforms support our industry's messaging standards?
Yes. PinnacleQM adapts its AI platforms to specific industry software, including custom messaging standards and APIs. Examples include banking messaging such as LIXI for lending, supported by the LixSim framework, and HL7 messaging in healthcare through HealthTest. New standards can be supported through vendor-specific platform development.
Can our clients share a platform subscription?
Yes, this model is in use. One insurance software company has PinnacleQM’s platform enabled for all its products and customer instances, with each customer accessing its own instance and sharing the subscription cost. Shared platforms spread the cost of automation across a client group while keeping each client’s data separate.
How quickly can we see value?
Most vendors see value first in regression: once PinnacleQM automates the core product flows, releases can be validated in hours rather than days. We recommend proving the approach on a representative product area with agreed success criteria, then extending to client builds and implementation projects.
Test every client build
in hours.
Tell us about your product, client variations and release cadence. We will show how automation can speed up releases, implementations and upgrades for you and your clients.
- Share your product architecture, client builds and release cycle.
- We automate a representative product area against agreed criteria.
- You see the results and plan client rollout.