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Automation

Enterprise application
test automation, end to end.

Enterprise application test automation for IT and business teams running SAP, Salesforce, Microsoft Dynamics, ServiceNow and Oracle. PinnacleQM automates projects, integrations, support and operations with one reusable set of assets.

30+years of enterprise
systems delivery

Enterprise change
without enterprise risk.

Enterprise software landscapes are changing fast. Organisations must deliver agile change and innovation while modernising legacy systems, and every change to an ERP, CRM or service platform ripples through integrated processes, data and business teams.

PinnacleQM’s senior teams have more than 30 years of experience automating and delivering large enterprise IT projects. We help enterprise IT and business teams deliver return on investment and improved agility through risk-mitigated change at speed.

Our AI automation platforms automate the test delivery process for enterprise systems, including integrations and end-to-end workflows. The same assets then support business acceptance, patching, regression and RPA, so automation keeps paying back after go-live.

Eight enterprise
platforms supported.

  • SAP S/4HANA

    Automation for S/4HANA delivery, integration, migration, acceptance, support, patching and production RPA, using one reusable asset set.

  • Ariba / Concur / Hybris

    Automated configuration, maintenance, delivery, migration and acceptance for SAP cloud procurement, expense and commerce solutions.

  • SuccessFactors

    Automation for SuccessFactors projects and maintenance, so HR changes are regression tested before each release.

  • SAP

    Support for ECC and other SAP modules, automating project delivery, integration and regression across the SAP ecosystem.

  • Dynamics & Power Apps

    Automation for Microsoft business applications across delivery, integration, migration, acceptance, support and RPA, with reusable assets.

  • Salesforce

    AI automation platforms as a service, increasing throughput and capacity with virtual workers for testing and processes.

  • ServiceNow

    Platform-as-a-Service enablement for ServiceNow, scaling teams with AI automation and virtual workers across delivery and support.

  • Oracle

    AI automation that scales testing and business processes across Oracle enterprise applications, from projects to production support.

What enterprise
automation covers.

Four capability groups cover delivery, business users, ongoing support and operational reuse.

  1. Industry-leading AI automation for enterprise testing teams

    • Automate test delivery, including integrations
    • End-to-end workflow automation
    • Obfuscated production data avoids false negatives
    • Automated defect retesting and device regression
    • User access rights validation
  2. Supporting business user teams

    • Faster implementation and integration outcomes
    • Better acceptance and user experience
    • More effective support and maintenance
    • More implementations for software vendors
  3. Efficient validation for support and maintenance

    • Automated regression for enhancements
    • End-to-end business process automation
    • Less business effort accepting changes
    • User experience protected through change
  4. Asset reuse for RPA and business automation

    • Project assets reused for RPA
    • Lower RPA implementation and running costs
    • Natural-language, no-code assets

Pinnacle senior teams have been automating and delivering enterprise IT systems projects for over 30 years.

Innovations for
enterprise systems teams.

  1. 01

    AI platforms for any enterprise system

    Platforms adapted to industry standards, client challenges and any technology or messaging standard, for any enterprise system.

  2. 02

    No technical code

    Business subject matter experts create and maintain automated processes in natural language, cutting maintenance overhead.

  3. 03

    End-to-end process automation

    One natural-language script automates a process across multiple systems without technical tool code, so coverage follows the business.

  4. 04

    AI automation for user acceptance

    Removes repetitive testing effort from business users and speeds approval of IT change with recorded evidence.

  5. 05

    AI automation enabling your teams

    Platform-as-a-Service scales teams with virtual workers, increasing throughput and capacity without adding headcount or toolchains.

  6. 06

    Automation of any technology

    Low or no-code automation of any system, with intelligent impact analysis to manage change risk.

  7. 07

    Maximum reuse for return on investment

    Natural-language scripts reused across systems and PinnacleQM products, from development to production, for maximum return.

  8. 08

    Scaled data with intelligent obfuscation

    Production-scale data with smart obfuscation, so offshore teams test realistically within privacy law and residency rules.

The right platform
for each use.

Six common enterprise use cases, and the PinnacleQM platform that serves each one.

User acceptance

End-client user experience and acceptance

Authorise helps project and business teams define key user roles and acceptance criteria. Virtual workers execute the processes, rerun until pass, and capture video evidence, accelerating acceptance by months.

Patching & regression

Product patching and regression services

Reuse automation platforms and assets to provide on-demand patch and regression testing for internal teams and end customers, delivering quality at speed as an ongoing service.

Data

Scaled data and smart obfuscation

Enigma scales production data sets for performance and scalability testing, and applies smart obfuscation that keeps data integrity across its life, so data can be used safely at volume.

Development & support

Internal development and support teams

Software teams use Enginuity to test new base builds and client-specific variations. Virtual testers execute hundreds of thousands of tests within hours, integrated with CI/CD and automated impact analysis.

Implementation & upgrade

Client implementation and upgrade projects

Enginuity automates testing of products, client customisations and integrations end to end, on any technology, with low-maintenance scripts and virtual testers running at scale around the clock.

Business process

Business process and operational automation

Reuse project automation assets in Aurora to automate business processes for your teams or your end customers. Any system or integration can be automated, and non-technical owners maintain the processes.

Voice of the customer

In the words
of our customers.

We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Chief Technology Officer Enterprise systems client
Pinnacle now supports our SAP S/4HANA projects, integrations, maintenance and patching changes, reusing automation for scaled data obfuscation for offshore development teams and automating business processes. Great collaboration. I cannot imagine doing this without them.
SAP Programme Director SAP S/4HANA programme
We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a massive saving and value to our company. We love this collaborative way of working.
Vice President, HR Services Enterprise client
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimisation in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace and quality.
Delivery Executive Software company
Pinnacle has helped ensure our customers are on latest versions and manage impacts to client systems. A valued partner in delivering upgrades and integrations, their automation frameworks work well with our platforms.
Executive Software company
We struggled to meet growing demands using traditional tools. With Pinnacle, we adopted several of their SaaS automation platforms. Now we have an army of virtual bots running any time, and we are not struggling to maintain script libraries anymore.
Product Development Lead Cloud ERP provider
Straight answers

Enterprise automation,
answered plainly.

Common questions from enterprise application and programme leaders.

Which enterprise systems can PinnacleQM automate?

PinnacleQM automates SAP S/4HANA, ECC and SuccessFactors, SAP Ariba, Concur and Hybris, Microsoft Dynamics and Power Apps, Salesforce, ServiceNow and Oracle, along with IBM Maximo and bespoke enterprise applications. Because the automation is not tied to one technology, a single natural-language test can follow a business process across several of these systems.

Can automation handle legacy and mainframe applications?

Yes. Enginuity works with legacy technologies such as mainframe and green-screen applications as well as web, mobile, SQL and NoSQL databases and integration platforms. Tests are decoupled from specific technologies, so one test can span legacy and modern systems in the same end-to-end process.

How do you keep enterprise automation maintainable after upgrades?

Enginuity uses AI scans to detect changes in the application under test and relearn them, so tests self-heal. Reusable components mean one application change usually needs one component update rather than many script changes. In one core banking upgrade with 1,383 screen changes, the automation was updated in 2 hours with no test pack changes.

Can offshore teams test with real enterprise data?

Yes, with protection. Enigma scales production data and applies smart obfuscation that keeps referential integrity, so offshore and partner teams can work with realistic data without exposing personal information. Offshore access is only introduced with client approval and agreed security, privacy and residency controls.

Do we keep our automation assets if we stop using PinnacleQM?

Yes. PinnacleQM supports the transition of services and assets at the end of an engagement. Handover can include database copies, data extracts or automated conversion of PinnacleQM scripts to another platform, so you retain your test assets and are not locked in to a supplier.

Automate your next
enterprise change.

Tell us about your enterprise landscape and upcoming changes. We will show where automation will reduce effort, protect integrations and keep paying back after go-live.

  1. Share your systems, integrations and upcoming change calendar.
  2. We identify the highest-value processes to automate first.
  3. A pilot proves the benefit before you scale.