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Software testing delivery models.
You keep control.

Offshore, managed, outcome-based or staff augmentation: choose the software testing delivery model that fits your budget, risk and control needs, with onshore leadership accountable for every outcome.

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Delivery Model

Four models.
Onshore accountability.

Many clients start with staff augmentation and move to managed or outcome-based delivery. Our CORE/FLEX model keeps knowledge stable while capacity flexes.

  1. You direct, we add skills Staff Augmentation Skilled testers and specialists added to your teams quickly, from single experts to full squads.
  2. We lead onshore, scale offshore Offshore Onshore leadership with delivery from three delivery centres in India, used only with your approval and agreed data controls.
  3. We run testing to agreed SLAs Managed Services Ongoing testing under a Work Order model with defined scope, service levels, four-tier governance and measured outcomes.
  4. We commit to agreed results Outcome-Based Commercials tied to agreed deliverables and results rather than hours, so risk is shared and value is visible.
You direct the work We own the outcome
Voice of the customer

In the words
of our customers.

We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a MASSIVE saving and value to our company… We love this collaborative way of working!
VP of HR Services Global enterprise software services organisation
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimization in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace, and quality.
Delivery executive Software company
Pinnacle has supported our major implementation, migration, integration, and upgrade projects for 5 years. Their automation solutions and frameworks work really well with our platforms and client configurations. They’ve been a valued partner to ensure customers stay on latest versions and manage impacts to client systems.
Executive ERP software company
We provide integrated solutions in airline and energy industries, with bespoke configurations. Pinnacle initially provided automated regression testing services. Now they support automation for all client projects and support changes, not just our product but across integrated client landscapes. We’re blown away by their innovation and out-of-the-box thinking. They’re part of our family now.
Executive Software services company, airline and energy
Why PinnacleQM
  • 30+

    Years of international IT experience

  • ISO

    9001, 27001 and 14001 aligned

  • 6

    Offices across Australia and Singapore

  • 2×

    Gartner-recognised specialist, 2019 and 2020

Not sure which model fits?

Match the model
to your risk.

Tell us about your programme, budget and how much control you need to keep. We will compare the options with you and recommend a model you can change as you grow.

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