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Quality engineering that builds
quality in, not on.

Quality engineering for Agile, DevOps and hybrid teams that want fewer defects and faster releases. PinnacleQM embeds risk-based quality practices, automation and measures into delivery from the first sprint.

Engineer reviewing quality dashboards on two monitors
Quality engineer reviewing acceptance criteria with a product owner

30+years of international
IT experience

The challenge

Late testing
makes defects expensive.

When testing happens at the end, defects are found late, fixes are rushed and releases slip. Teams know quality should shift left, but without shared practices, skills and measures, it rarely does in practice. The result is predictable: rework, delays and production incidents.

PinnacleQM quality engineers work inside your teams to design risk-based coverage, build automation within sprints, and set quality gates and measures, so defects are prevented or caught early. Quality becomes part of how teams work.

Benefits

Quality engineered
from the start.

Quality engineering is a way of working. We bring practices, automation and measures that help teams prevent defects rather than chase them.

Engineers reviewing test code on a tablet together
Standards aligned Risk-based. Measured. Repeatable.

Aligned with ISO/IEC/IEEE 29119 and ISO/IEC 25010.

  • Shift-left practices

    Quality starts with requirements and design reviews, not after code is complete. Ambiguities are resolved before they become defects.

  • Risk-based coverage

    Tests focus on the business risks and quality characteristics that matter most. Lower-risk areas receive lighter, faster checks.

  • Automation in sprint

    Automation is built as features are built, so regression never falls behind. Every sprint ends with its regression already automated.

  • Measurable gates

    Quality gates and KPIs show whether each increment is ready to move on. Teams stop debating whether work is done.

  • Skilled teams

    Engineers are trained and certified, and coach your teams as they work. Your people gain skills alongside ours.

  • Continuous improvement

    Retrospectives and metrics drive steady improvement across releases. Changes are based on evidence rather than opinion.

How we can help

Quality engineering
across the team.

Practices that span requirements, design, build, test and release.

Requirements and design quality

We review requirements, user stories and designs for testability, ambiguity and risk, and agree clear acceptance criteria before development starts, so developers and testers share one understanding and rework falls.

  • Testable acceptance criteria
  • Early risk identification
  • Design reviews
Acceptance criteria review with product owner
Acceptance criteria review with product owner

Risk-based coverage

We run product risk workshops and design coverage against ISO/IEC 25010 quality characteristics, so test design follows business risk, not just specifications, and coverage decisions can be explained to stakeholders.

  • Product risk assessment
  • Quality characteristics coverage
  • Prioritised test design
Team mapping product risks on a board of sticky notes
Product risk workshop

In-sprint automation

Automation is built alongside features using no-code, natural-language scripts. Modular, reusable tests keep maintenance low, so regression stays current with every sprint and teams avoid building up automation debt across releases.

  • Automation within sprints
  • Reusable components
  • Low maintenance
Automation built within the sprint
Automation built within the sprint

Quality gates in CI/CD

We define and implement quality gates in your pipeline, so every build is checked automatically, developers get fast feedback and only changes that meet agreed criteria progress towards production and safely.

  • Automated quality gates
  • Fast feedback to developers
  • Release criteria
Developer reviewing pipeline code across multiple screens
Quality gates in a CI/CD pipeline

Non-functional quality

We plan performance, security, accessibility and resilience testing in proportion to each system's importance and exposure, and log findings in the same backlog as functional defects so they are fixed.

  • Performance and resilience
  • Security and privacy
  • Accessibility
Performance and security results dashboard
Performance and security results dashboard

Quality measures and improvement

We set KPIs such as defect leakage, critical-risk coverage and automation reliability, and report trends, so leaders can see, in numbers they trust, whether quality is really improving over time.

  • Defect leakage tracking
  • Coverage and reliability KPIs
  • Improvement register
Quality metrics trend chart
Quality metrics trend chart
Our approach

Embedding quality,
sprint by sprint.

We work inside your teams, introducing practices gradually and coaching as we go, so delivery keeps moving while quality steadily improves.

Team working through a plan together around a meeting table with laptops
Quality Engineering Prevent defects.
Prove quality.
  1. Assess

    Understand current practices, risks, tools and quality measures in each team. Findings shape a practical plan for each team.

  2. Embed

    Place quality engineers in teams to model risk-based practices and automation. Practices are adapted to how each team works.

  3. Automate

    Build in-sprint automation and quality gates in the pipeline. Regression is automated inside each sprint.

  4. Measure

    Track defect leakage, coverage and reliability against agreed targets. Results are reviewed openly with each team.

  5. Improve

    Coach teams and refine practices through retrospectives and quarterly reviews. Improvements are recorded and their benefits measured.

PinnacleQM client outcomes

Quality engineering results
our clients can measure.

Lending programme team reviewing process charts
Banking / Automation

Quarterly releases to daily and weekly with 12 people

Enginuity as a service and a team of 12 replaced a 125-person offshore regression team across a Big 4 bank's end-to-end lending systems.

Read more
Analysts comparing core banking screens side by side
Banking / Automation

1,383 screen changes absorbed in two hours

When a core banking platform was upgraded, Enginuity's machine learning updated the automation in 2 hours and every script ran without test pack changes.

Read more
Clinical team reviewing patient data and scans together
Healthcare / Assurance

Seven testers, 24 months sooner, $10M+ saved

A state health integration re-platforming was delivered by 7 testers in 12 months against competitor estimates of 40 to 46 testers over 36 months.

Read more
Voice of the customer

In the words
of our customers.

We integrated Pinnacle’s teams and solutions into our capability. Services and solutions engaged within project delivery, business acceptance, patching and upgrades. We automate much more, with minimal backlogs as we automate within sprints. Business user satisfaction has never been higher.
Chief Technology Officer Enterprise systems client
Pinnacle now supports our SAP S/4HANA projects, integrations, maintenance and patching changes, reusing automation for scaled data obfuscation for offshore development teams and automating business processes. Great collaboration. I cannot imagine doing this without them.
SAP Programme Director SAP S/4HANA programme
We use Pinnacle’s services and automation platform for all our test and automation demands. Virtual worker bot groups replace each business team’s need to support changes. A small Pinnacle offshore team manages a massive library of tens of thousands of automated transactions. This is a massive saving and value to our company. We love this collaborative way of working.
Vice President, HR Services Enterprise client
After working with Pinnacle on client projects, we now involve them in business projects and maintenance too. Projects run smoother, with realism and optimisation in schedules. We deliver more reliably and achieve greater customer success. They set a high bar for communication, pace and quality.
Delivery Executive Software company
Pinnacle has helped ensure our customers are on latest versions and manage impacts to client systems. A valued partner in delivering upgrades and integrations, their automation frameworks work well with our platforms.
Executive Software company
We struggled to meet growing demands using traditional tools. With Pinnacle, we adopted several of their SaaS automation platforms. Now we have an army of virtual bots running any time, and we are not struggling to maintain script libraries anymore.
Product Development Lead Cloud ERP provider
Talk to a quality engineer

Make quality part
of every sprint.

Tell us about your teams, delivery method and quality challenges. We will show how quality engineering could reduce defects, speed your releases and build lasting capability in your teams.

Mention your delivery method, team count and main quality issues.